Enence.com Review: Legit? Enence Scam Or Genuine?

Enence, formerly known as Muama Enence, appears to be a legitimate online store, given its long-standing presence and a number of positive customer reviews on platforms like Trustpilot. As per our analysis, it got 75/100 TrustScore (How TrustScore Is Calculated?). These factors contribute to its credibility and suggest a level of trust among its buyers.

However, despite these positives, we’ve identified some concerns on its website that raise some questions. In the following Enence.com review, we’ve outlined those issues to help you make a more informed decision before considering a purchase.

Muama Enence complaints. Enence fake or real? Enence legit or fraud?

Muama Enence has the following issues:-

Previously, Enence.com displayed fake trust seal logos—such as Norton, McAfee, and others—on its order (cart/checkout) page to give a false sense of security. While those fake trust seals have since been removed, we still haven’t found any evidence that the website is currently using genuine trust seal protection.

Although it has numerous positive reviews, still it has lots of complaints from its users on sites like Trustpilot.

Finally,

Enence.com, previously known as Muama Enence, appears to be a somewhat credible online store due to its long-standing presence and a significant number of positive reviews on platforms like Trustpilot. However, it's important to note that alongside the praise, there are also numerous customer complaints highlighting issues with product quality, delivery, and customer service.

Additionally, the site’s past use of fake trust seal logos and its current lack of verified security features raise further concerns. While it may not be an outright scam, these red flags suggest that you should proceed with caution. So, if you decide to make a purchase—use secure payment options and carefully review customer feedback to avoid potential issues.

You can find the lots of suspicious sites listed within our “Suspicious” category by clicking >HERE< or you can find about various kinds of scams by scrolling within our “Scams” category by clicking >HERE< or you can navigate our website through our home page to find out the several interesting and knowledgeable articles under different categories by clicking >HERE<.

If you want to say something about this company, then please feel free to place your comment below. Also, feel free to share this review with your friends and families through your social media accounts to let them know the reality of this online store.

These days multiple new online stores are claiming to sell various items on huge discount, but most of them are scams. So, it’s better to stay away from the new online stores or at least do some research before you purchase something from the new online stores because most of these new online stores don’t deliver the purchased items to their clients or, deliver completely different or very low-quality items. Some scam online stores even have charged the credit card of clients randomly without their consent. So, if you have ever purchased mistakenly from scam sites, we suggest you immediately contact your bank or credit card company to secure your credit card information.

FYI: This Enence review was first published on 5 July 2019 and updated at 8 April 2025.

author avatar
De Roka and Team Author
De Roka (Suman Roka) is the Founder of De-Reviews.com and has been researching online scams since 2014 after personally falling victim to several. Over time, this mission grew into a dedicated team effort. Today, the De-Reviews Team, made up of experienced researchers, editors, and online safety advocates, works together to uncover scams and keep the public informed. Our commitment to consumer protection has been recognized by the Global Anti-Scam Alliance (GASA), which lists De-Reviews.com as an associated trusted organization. To learn more about our work, visit our About Us page.

Comments

18 responses to “Enence.com Review: Legit? Enence Scam Or Genuine?”

  1. Walter Avatar

    This Company APPEARS TO BE a COMPLETED SCAM , VERY CORDIAL SUPPORT TEAM responses, BUT NO ACTION TO SHIP OR REFUND.. BEWARE!!!
    I tried to cancel within 5 minutes of ordering was told the couldn’t be cuz they refer orders to shipping immediately to expedite shipping.. B. S.. like I will do, if you ordered ANYTHING, kiss ur money bye-bye

    LESSON LEARNED!!

  2. Steve Shafer Avatar
    Steve Shafer

    This company is a RIP off. I ordered one translator and somehow was billed for 3. I called the company and recorded the conversation. When I told the lady on the phone about how the purchase switched from 1 item to 3 all she said was that she was sorry. And it was their policy for me to wait 24 hrs to make a complaint. I called this fraud. Then she hung up. Tried to call back but my number was tagged and ignored. My bank did say they'd refund me.

  3. Diego Herrera Avatar
    Diego Herrera

    This co pany is fraud. Device doesn't work and they won't return your money. Don't have a US address. They are a scam.

  4. Dan Childers Avatar
    Dan Childers

    None of the Muama Enence customer service numbers are any good. ABSOLUTELY A RIPOFF.

    1. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi Dan,
      If you could share your order number with us, we could review the status of your order and get in touch with you directly and assist you.
      We wish you a wonderful day ahead!

  5. Adrian Moore Avatar
    Adrian Moore

    I have fallen for this SCAM and feel stupid for doing so. As soon as I had placed the order I read some negative reviews and sent a message to cancel my order which they ignored and just told me they have arranged for it to be shipped. Because I paid by NATWEST debit card my bank refuse to stop payment and give me a refund and so they are aiding and on the side of the SCAMMER and not their customer of 50 years. I'm told to get any possible refund I will have to show evidence that I have returned the product which means mailing it to Lithuania which will be expensive and no definite refund.
    I feel badly let down and cheated by this translator company and my NATWEST bank.

    1. De Roka - De-Reviews.com Avatar
      De Roka - De-Reviews.com

      We are sorry to hear that 🙁

    2. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi Adrian,
      We are sincerely sorry to hear about your experience with our company. We are still a young company and are doing our best to improve our services and product to fulfill your expectations.

      If you could share your order number with us, we could review your situation again and get in touch with you directly regarding any possible resolution that we can come up with.

      Please let us know if we can do anything more for you, have a nice day!

  6. John Brunackey Avatar
    John Brunackey

    My spouse is from Japan and could not recognize any of the interpretations of this device.
    SCAM;SCAM;SCAM
    Finally got my money back from my bank but not after trying to from Lithuania.
    good luck!

    1. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi John,
      We are sincerely sorry to hear about your experience with our company. We are still a young company and are doing our best to improve our services and product to fulfill your expectations.
      Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

  7. Glen R Colborne Avatar
    Glen R Colborne

    this translator does not work. period. and the return is some but hole in Lithuania. requires a lot of navigation, and a tracking number on the return. Costs 60$ Canadian

    Stay away from this joke

    1. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi Glen,
      If you could share your order number with us, we could review your order and get in touch with you directly and assist you.
      We wish you a wonderful day ahead!

  8. Looks like I've also been had. Although I received an email (with no address to follow through) I haven't received the postal address which I asked for in order to return the useless product I bought from them.
    My biggest surprise was that Microsoft allowed such a company to advertise the product on their website. That makes me disappointed in two companies!!!

    1. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi Marilyn,
      If you could share your order number with us, we could review your order and get in touch with you directly and assist you.
      We wish you a wonderful day ahead!

  9. Maurice Allen Avatar
    Maurice Allen

    Thank you for the information about Muama Enence. I just called their customer service number and pressed option 3 to speak with a representative (or hold on the line). The response came back that I made an invalid entry. The second call, I stayed on the line. I was promptly disconnected. The third call, I pressed option 1 for Sales--- again, invalid entry. My last try was to press option 2, which also responded "Invalid entry". I guess I don't need any more proof than that... I've been had. I will certainly pass this on to others. Thanks again

    1. MUAMA Customer Support Team Avatar
      MUAMA Customer Support Team

      Hi Maurice,
      If you could share your order number with us, we could review your order and get in touch with you directly and assist you.
      We wish you a wonderful day ahead!

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